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As from 1 July 2010, this site will no longer be updated and will be retained for Archive purposes only.

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Complaints Procedure

Scottish Screen has a comprehensive complaints procedure and in the event that you are dissatisfied with the handling of your request for information, reference should be made to this procedure, under ‘Requirement for Review’.

A ‘requirement for review’ must be in writing or other permanent form, stating your name and address for correspondence, specifying the request for information to which the ‘requirement for review’ relates and explaining the reasons for your dissatisfaction.

‘A requirement for review’ must be received by us within 60 working days of the date on which we received your information request.

Within 20 working days of receipt of a ‘requirement for review’, Scottish Screen will issue a notice in writing that it has:

If you are dissatisfied with notice issued by Scottish Screen pursuant to any ‘requirement for review’ (or with the absence of such a notice) then you may apply to the Scottish Information Commissioner for a decision as to whether your request for information has been dealt with properly.

Please send all complaints in writing to

Celia Stevenson
Head of Inward Investment and Communications
Scottish Screen
249 West George Street
G2 4QE

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